Bad Customer Service

As an American I complain A LOT about living in France. It's usually the little things that bug me, like really bad customer service and the fact that the French seem only seem to know three phrases, "No," "Impossible," and "It's not my fault."

My negativity stems from today's events. I just returned to France after a two-week vacation back home in Chicago. As I'm packing our things, I log on to the computer (a habit I can't seem to break) only to find that I have no Internet connection. I reset my WIFI connection - still nothing. I call the ISP to find out what's going on. They just tell me to repeat all the steps I've already done. I can feel heat rising in my hair! Then begins round after round of representatives telling me what they couldn't do. Finally, after a 10 days of screaming at them (all that time I had use a AOL dial up connection) I finally get them to come out. They replace the router - exactly the problem I told them it was. Then before leaving, "Madam, you'll need to wait another 12 hours for the router to reset itself!" Normally, I would have spontaneously combusted by now, but since my trip, I've decided to turn over a new leaf. I simply resigned myself to the fact that there's anything I can do about it but hurry my trip home. I hope to move back to the States in 2007!